Shipping,Return & Exchange Policy

Shipping, Return & Exchange Policy – Bobymartpk.store

Effective Date: [Insert Date]

At Bobymartpk.store, customer satisfaction is our top priority. Please read our shipping, return, and exchange policies carefully before placing an order.

Shipping Policy

1. Delivery Time

We aim to deliver your order as quickly and efficiently as possible.

  • Standard Delivery Time: 2–5 working days for major cities in Pakistan.

  • Remote Areas: Delivery may take 5–7 working days depending on the location.

Note: Delivery times may vary during sales, holidays, or unforeseen conditions (e.g., weather, strikes).

2. Shipping Charges

  • Free Shipping: Available on all orders.

3. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email or SMS to track your parcel.

4. Delivery Partners

We work with trusted courier services like Leopard Courier, TCS, M&P, and others for nationwide delivery.

Return & Exchange Policy

We want you to shop with confidence. If you're not satisfied with your purchase, we’re here to help.

1. Eligibility for Return/Exchange

You can request a return or exchange if:

  • The item is defective, damaged, or incorrect.

  • The request is made within 3 days of receiving the order.

  • The item is unused, in original packaging, and with all tags/accessories intact.

Note: Items without original packaging or in used condition may not be eligible.

2. Non-Returnable Items

Some items cannot be returned or exchanged, including:

  • Personal care items (e.g., cosmetics, grooming tools)

  • Underwear or lingerie

  • Clearance or sale items

  • Customized or made-to-order products

3. How to Request a Return or Exchange

To request a return or exchange:

  1. Contact our support team via WhatsApp or email within 3 days of delivery.

  2. Provide your order number, a photo of the item, and reason for return/exchange.

  3. Once approved, you will be guided on how to send the item back.

  4. 📱 WhatsApp: 03216760020

4. Return Shipping Costs

  • If the item is damaged or incorrect, we will cover the return shipping.

  • If the return is due to a change of mind, the customer will bear the return shipping cost.

5. Refund Method

Once we receive and inspect the returned item:

  • Refunds will be issued via bank transfer, Easypaisa, or store credit, within 5–7 working days.

  • Shipping charges (if any) are non-refundable unless the return is due to an error on our part.

Need Help?

We’re here to assist you with any issues related to your order.

📧 Email: yasir.mahmood.pwd@gmail.com
📞 Phone: 03216760020
🌐 Website: https://www.bobymartpk.store